Delivery, Return & Exchange Policy

Delivery, Return & Exchange Policy

Last Updated: 7 August 2026

At NOBLE, we are committed to delivering premium footwear with exceptional service. We strive to ensure that every order reaches you safely and on time while making returns and exchanges as simple as possible.

Shipping Policy

Ready-to-Ship Products

Orders are processed and dispatched within 1–2 business days after order confirmation.

Delivery Time

  • Pakistan: Delivery within 3–7 business days.

  • International: Delivery times vary by destination and shipping carrier. Estimated delivery times will be provided at checkout.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Shipping Charges

  • Pakistan: Free shipping on all orders.

  • International Orders: Shipping charges are calculated at checkout based on your destination and selected shipping method.

Customs & Import Duties

For international shipments, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer. These charges are determined by your country's customs authorities and are not included in the purchase price or shipping fee.

Returns & Exchanges

Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Return & Exchange Period

Returns or exchange requests must be submitted within 30 days of receiving your order.

Eligibility

To qualify for a return or exchange:

  • Items must be unused, unworn, and in their original condition.

  • All original packaging, tags, and accessories must be included.

  • Products showing signs of wear, damage, or alteration will not be eligible.

Sale Items

Products purchased during a sale or promotional campaign are eligible for size exchange only, subject to stock availability. Refunds and style exchanges are not available for sale items.

Full-Price Items

Full-price products may be returned for a refund or exchange within the eligible return period, provided they meet all return conditions.

How to Request a Return or Exchange

Please email us at customercare@nobleshoe.com within the return period and include:

  • Your order number

  • Reason for the return or exchange

  • Photos (if the item is damaged or incorrect)

Our Customer Care team will guide you through the process.

Refunds

Once your returned item has been received and inspected, eligible refunds will be processed to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

Approved exchanges will be dispatched after we receive and inspect the original item, subject to product availability.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product is defective.

  • An incorrect item was sent.

  • The return is due to an error on our part.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at customercare@nobleshoe.com with your order number and clear photos of the issue. We will resolve the matter as quickly as possible.

At NOBLE, we're dedicated to providing premium footwear and outstanding customer service. If you have any questions regarding your order, delivery, returns, or exchanges, please contact our Customer Care team at customercare@nobleshoe.com. We're always happy to help.